Customer Service Representative Cover Letter
Customer service representative cover letters need to highlight on people management and communication skills as these are the key requirements of the job. Candidate can also highlight other qualities if they possess. Qualities such as multi-tasking, managing time, reporting and analyzing data also proves very useful to provide accurate information and analyzing customer needs. Customer service representatives need to concentrate on improving the quality of the service to increase customer satisfaction. Candidates can provide examples in this area, while writing a cover letter. The letter needs to be effectively drafted with accurate details and information.
Customer Service Representative Cover Letter
Walter P. Bautista,
4430 Emily Renzelli Boulevard,
Aptos, CA 95003,
(831)-684 5352.
Date: August 30, 2008.
Mr. Adrian M. Rice,
Contra Ltd.,
274 Benson Street,
Aptos, CA 95003.
Dear Mr. Rice,
I am writing this letter to apply for the position of customer service representative at your Wellington Finance Company.
My past experience and success indicates strengths in call center working environment, being focused on several duties at hand/expediency, playing leadership role within the center and solving customers problems.
I have completed the following courses and programs by attending different classes in an effort to sharpen my interpersonal and coaching skills.
- Managing People and performance- McCombs School of Business, Course Name: MD7601 (July).
- Managing Conflict - McCombs School of Business, Course Name: MS6431 (October 2007).
- Certifications: This includes various managerial and technical courses; Managing People and Performance, Managing Conflict, Achieving Communication Effectiveness, Leadership for the Future, Communications Workshop, and Labor Relations (McCombs School of Business & technology).
I have never been into retaining employees, but to a certain extent I enjoy resolving problems, taking challenges and being a part of the business growth process. If you are looking for the person who is performance oriented and could go to any extent to improve service levels then I would like to join your company. Thank you very much for your time and consideration.
Sincerely,
[Signature]
Walter P. Bautista.
Enclosures:
Resume
Cover Letter for Customer Service Representative
Timothy L. Akins,
1246 Terra Street,
Lake Quinault, WA 98575,
(360)-288 2623
Date: September 28, 2011.
Mr. Saul R. Dutcher,
Gulf Bank,
458 Upton Avenue,
Milo, ME 04463.
Dear Mr. Dutcher,
Mr. Ross Williams advised me to apply for the position of a customer service representative, which would be vacant next month at Gulf Bank. I wish to apply for this position and I am very keen to take this job. Attached is my resume for your reference.
I have been working as a customer service representative for the past 2 years with GE Money. I am quite well versed with the demands of the job and I am very effective in performing my duties.
I hold a master degree in mass communication. On a day to day basis my routine tasks involves; providing support to the staff by analyzing, verifying and reporting the accuracy of the information in the set time frame. Apart from this I also implement various initiative in order to maintain the service standard and improve customer satisfaction.
I work well under pressure and can juggle multiple projects simultaneously. Being a mass communication graduate I am excellent at communication and interpersonal skills and have a good sense of prioritizing work. I work towards satisfying customer needs and queries and have been coordinating my colleagues while handling unusual or difficult situations.
Customer complains is another department that I shoulder. This had led to bringing new ideas and innovations in the products and services that have been provided at GE. I have been promptly appreciated for my efforts and the kind of work that is been done to increase customer satisfaction.
If you think I am the right candidate for the job, please call me on the above number to arrange for an interview. I would be happy to hear your plans for the future and your expectation from this job profile.
I thank you for your time and your consideration and hope to hear from you soon.
Sincerely yours,
Timothy L. Akins.
Enclosures:
Resume
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