Bank customer service representative's work involves taking to customers, understanding their queries, and taking quick decision to make sure that the customer is satisfied before they leave. These customer service representatives either work for a call center and resolve customer queries or work as a front desk officer to talk to the customers personally. For the customers to get the best experience from the agents, the representative should put themselves in the customer's shoes and then take the decision. This would not only ensure maximum customer satisfaction but also increase the number of customers in the future.
Understanding customer needs, being well versed with the policies and procedures, multi tasking, taking quick decisions are some of the traits that a customer service representative should possess. A bank customer service representative needs to be an expert in finance and its terms. The cover letter should include all these qualities and should be effectively drafted.
Bank Customer Service Representative Cover Letter
Edward K. Smith,
283 Joseph Street,
Bristol, WI 53104,
Date: August 12, 2011.
Mr. Granville T. Howell,
3783 Tator Patch Road,
Milwaukee, WI 53104.
Dear Mr. Howell,
I read about your advertisement in Employment News for the post of a bank customer service representative. It is always difficult to maintain existing customers than getting new ones. Unluckily, most of the companies or businesses often ignore this fact.
Providing a high quality responsive service, very crucial in banking, and that is exactly what I would deliver when I get hired by you.
My resume shows, I have more than three years of working experience in financial services. This would be beneficial to you as I can learn the job immediately and also give constructive ideas through my past experiences.
Additionally, I am expert in dealing with all kinds of customers and handling their temperaments. I appreciate each and every customer's needs and address their concerns in a prompt and effective manner. Majority of my customers have returned to do business with us again.
If you are looking for a professional customer service provider to promote customer satisfaction, I think you have found one.
I can provide you more information about my experience and skills in person. Please call me on the above number at your own convenience to arrange a small meeting for me to know more about your company.
Thank you for this opportunity to discuss my qualifications.
Edward K. Smith.
Bank Customer Service Representative Sample Cover Letter
Thomas P. Fredrick,
2656 Arbutus Drive,
Miami, FL 33145,
Date: October 7, 2011.
Mr. Dave J. Griffin,
1541 Godfrey Street,
Beaverton, OR 97005.
Dear Mr. Griffin,
I came across your advertisement in employment today, inviting applications for the post of a Bank Customer Service Representative. I wish to apply for the post as I possess all the requisite for the job.
Having working in the financial and customer service sector for the past 5 years, I am quite well versed with handling customers and gauging the financial needs of the customers. I am good at communication and interpersonal skills. My past work history shows only an increase graph of the number of new customers I had obtained without hampering the recognition and loyalty form the old one's. My efforts had been well recognized by the management where I am currently working as I have been gathering ample recognition and rewards for the kind of work that is been done.
I possess a Masters degree in finance, and I am quite comfortable working in this domain. I would be glad to meet you in person for an interview where I could share my enriching experience and also a bit about your expectations.
If you have any queries, please feel free to contact me on the above telephone number or email me on, ____@_____. I would be happy to talk to you.
I thank you for your time and hope to hear from you soon.
Thomas P. Fredrick.