Cover Letter for Call Center
Cover letters are used widely and exhaustively for many official purposes. From acknowledging a job offer to writing a resignation letter, cover letters are approached and are seen as the most effective medium of official communication.
A follow-up cover letter is a medium of communication through which you can remain updated with the recruitment procedure, step by step. It can help in impressing the reader also. The reader (the employer or the recruiter) will see that you are interested in the company and that you are following the procedures sincerely. It directly reflects your enthusiasm to be a part of the company. As the name suggests, this letter acts as a feedback that you give your caller. Your employer or recruiter may have called you for the following reasons:
- To inform you about the various opportunities in their company.
- To give you references of people whom you can contact for any detail.
- To call you for an interview. Etc.
You have to respond to the letter appropriately and according to the nature of the call. The response would differ according to the situation. For tips and guidance to write such a cover letter you can follow the samples given below.
Follow Up of Telephone Call
Mark P. Wright,
2150 Bassell Avenue,
Pangburn, AR 72121,
(501)-728 3222.
Email: MarkPWright@example.com.
Date: October 26, 2010.
Ms. Marie D. Moore,
Amazing Infotechs,
4277 Charles Street,
Livonia, MI 48150.
Dear Ms. Moore,
It is with immense pleasure that I am writing this letter to you. I was very thrilled to get your call yesterday. I was waiting for your call since five or six days. I had applied in your company for the post of Customer Service Agent, last week. I had lost all hope when I did not get any response from your side.
I cannot express in words how happy I was to get your call yesterday. I would like to thank you for taking out time and calling me. I was able to understand all that you explained about the nature of the job. I am fine with any sort of challenges and I am ready to shoulder any kind of responsibilities that would come my way while working as a customer service agent.
I am thankful to you for scheduling an interview and calling me to attend it. The time that you have given me is completely fine with me and I assure you that I will be there on time.
I look forward for a wonderful and memorable meeting tomorrow.
Sincerely,
Mark P. Wright.,
Enclosures:
1. Resume – myresume.doc
Sample Cover Letter for Call Center Follow Up of Telephone Call
John E. Evans,
1957 Diamond Cove,
Providence, RI 02905,
(401)-328 6169.
Email: JohnEEvans@abc.com
Date: October 15, 2011.
Mr. Mathew K. Carroll,
GHI Infotechs,
842 White Pine Lane,
Stafford, VA 22554.
Dear Mr. Carroll,
I would like to thank you sincerely and earnestly for giving me a call today morning. Your call really worked magic for me. Since a week I was in a state of mess, because of constantly thinking about the various job opportunities. I had also applied in two three places but I was not very happy with my decision and choices. I had no clear idea about the profile for which I had applied. I also attempted a number of searches on the website, but I did not get any satisfactory response.
It was only when I talked to you that I heaved a sigh of relief. I would like to thank you for responding to my mail and contacting me. I could learn a lot about the profile through our conversation. I could also get a clear idea as to where I should apply. I also talked to Mr. Smith, whose reference you had given me, regarding the nature of the post that I wish to apply for.
I have updated my resume and I am also sending you a copy of the same. Kindly go through it and consider my application. I think an interview or a meeting can be very useful in discussing matters further.
I would wait to hear from you soon, with a positive response.
Sincerely,
Regards,
John E. Evans.
Enclosures:
1. Resume – myresume.doc | 