Any customer service representative should be able to solve any problems the customer might have. One of the most important qualities of a customer service representative is to have great communication skill; if your cover letter does not highlight this quality of yours, you will probably lose the job opportunity. So, if you are a customer service representative, your cover letter should be impressive, precise, to-the-point, and able to present your skills, qualifications and experiences in the best way possible.
A banking cover letter for a customer service representative will include all the unique qualities and important work experience of the person in a clear and precise way. This cover letter will be sent along with the resume when applying for the post of a bank customer service representative. This cover letter must be in a business letter format. It should be free of errors like typographical, grammatical, and spelling mistakes. If you are including any references, make sure your referrer has positive feedback for your prospective employer.
In a banking cover letter for a customer service representative, you should include your relevant work experience and some special qualities that not every candidate would have. You can mention how effectively you handled the customers in your previous work place and how the customers always returned satisfied. Owing to the fact that a customer service representative is considered as the "face" of a bank, your positive, up-beat attitude should be put forth in a manner that would make the employer call you for an interview. A customer service representative must be understanding and polite, and it should be perceptible in your cover letter as well as any interaction with your employer.
You can mention that you are good with numbers, have good communication skills, accounting and problem solving skills; able to identify the solutions a customer needs and explain to them in a proper manner.
Bank Customer Service Representative Cover Letter
111, Wenderwall Street,
Carlisle, MA 01741,
Date: July 15, 2009.
Mr. John Walker,
257, Park Avenue South,
New York, NY 12345-6789.
Dear Mr. John Walker,
I am writing in response to your Daily Employment News advertisement for the position of a bank customer service representative. It is twice as hard to maintain an old customer as it is to attract a new one. Unfortunately, many businesses often overlook this fact.
Delivering high quality, responsive service is vital in banking and that is exactly what I will deliver if you hire me.
As my resume indicates, I have worked in financial services for more than three years, so you will not have to go to great expense training me.
Moreover, I have learned how to deal with a wide variety of people, from the pleasant customer to the irate. In every case, I assess their needs and how the bank can address them most effectively. I am good at understanding the psyche of the customers and hence knowing when to identify opportunities to sell services to the customer. The vast majority of my customers have walked away feeling content. More importantly, they have returned to do business with us again.
If you are looking for an experienced professional to provide superior service and to promote customer satisfaction, you have found one in me. I assure you that you will not regret appointing me, and I would prove myself as an asset for the organization.
You can give me a call at (123) 666-7890 so that we can meet to discuss our future association. Thank you for this opportunity.